I rented a BMW convertible at Mr. Rent A Car for my wedding. When I return the car, the rental shop accuse us scratch the bottom of the car and charged me for damage. I should be suspicious when I pick up the car. The guy at the rental counter didn’t inspect the car with me. He just ask me to look for any scratches myself. I thought it is just the usual sloppiness of Chinese rental shop, so I didn’t pay any much attention. I looked at the skirt of the car, but who would aware to check the underside of the car. You can’t really see the scratch unless you get down on the ground. Luckily, I rent the car with my Visa card, which comes with free rental insurance, so I don’t have to pay the damage. Since I don’t have to pay anything, I don’t bother fight hard against the wrongful accusation.
I think the car already has scratch before I pick up the car and the rental company is fully aware of it. They don’t want pay to fix the car themselves and they know I have Visa insurance, so they just blame it on me. If I have to pay out of my own pocket, I will definitely fight hard to prove my innocent. Here are two lessons I learn from this bad car rental experience. First, next time when you pick up the car, ask the rental employee go through the car inspection with you. Ask them check exactly the same things they will check when you return the car. If he missed anything, it is his fault. Second, always use a Visa car with free auto rental insurance. I just receive the refund cheque today!